Current presentations
- Emotion in Service Karslruhe (2020).
- Frontiers in Service Science (2019) New Data Tools and Findings on Emotion in Customer Service.
- Emotion in Digital Text Service (2016)
- Anger and Negative Emotions in Organizations
- Emotion Expression and Globalization
- Emotions at Work and the Work of Emotions
- Effects of Customer Anger – (2010)
- A Psychological Look at Queues (2005)